Osoa Refund Policy
Effective Date: August 3, 2026
Welcome to Osoa.
This Refund Policy explains the refund terms applicable to purchases made through the Osoa mobile application, including subscriptions, virtual Coins, and other digital products.
This Service is operated by FlashyAi Limited (“Company”, “we”, “us”, or “our”).
By making a purchase through Osoa, you acknowledge and agree to this Refund Policy.
If you have any questions regarding refunds, please contact us at:
1. General Refund Policy
All purchases made through Osoa are for digital products and services, including subscriptions, virtual Coins, and other digital features.
Due to the nature of digital products, purchases are generally final and non-refundable once the purchase has been completed and the digital product or service has been delivered.
Refunds may only be provided:
• Where required by applicable law;
• According to the refund policies of the applicable payment platform;
• Or when a confirmed technical issue prevents successful delivery of the purchased product or service.
2. App Store Purchases
For purchases made through the Apple App Store:
• Refund requests are handled directly by Apple.
• Osoa cannot issue refunds for App Store purchases.
• Users must submit refund requests through Apple’s refund process.
Apple determines whether a refund is approved according to its own policies and applicable regulations.
3. Google Play Purchases
For purchases made through Google Play:
• Refund requests are handled according to Google Play’s refund policies.
• Osoa may assist users with purchase-related issues but cannot guarantee refund approval.
• Google determines whether a refund is approved according to its policies and applicable regulations.
4. Third-Party Payment Purchases
Osoa may support purchases processed through third-party payment providers or payment partners outside of Apple App Store and Google Play.
For purchases completed through third-party payment channels:
• Refund requests must be submitted through the applicable payment provider or through Osoa customer support.
• Refund eligibility will be reviewed based on the transaction details, applicable laws, payment provider requirements, and whether the purchased digital products or services have been delivered or used.
• Osoa may issue refunds for eligible transactions where required or approved according to our refund review process.
• Refund processing time may vary depending on the payment provider and financial institution.
Osoa reserves the right to deny refund requests in cases including, but not limited to:
• The purchased Coins or digital benefits have already been delivered and used.
• The request is made due to dissatisfaction with user interactions, matches, or results from using the Service.
• The account has violated Osoa’s Terms of Service or Community Guidelines.
• The request involves suspected fraud, abuse, or unauthorized activity.
For third-party payment refund requests, please contact:
Please provide:
• Osoa account information.
• Transaction ID or payment reference number.
• Purchase date.
• Purchased product details.
• Reason for the refund request.
5. Subscription Refunds
For subscription purchases:
• Canceling a subscription prevents future renewals but does not automatically refund previous charges.
• Subscription fees already paid are generally non-refundable.
• You may continue using subscription benefits until the end of the active subscription period unless otherwise required by law.
To avoid future charges, you must cancel your subscription before the renewal date through your payment platform settings.
6. Coins and Virtual Currency Refunds
Coins purchased within Osoa:
• Are virtual items used only within the Osoa platform.
• Have no real-world monetary value.
• Cannot be exchanged for cash.
• Cannot be withdrawn.
Once Coins have been purchased and successfully delivered to your account, purchases are generally non-refundable.
If Coins were not successfully delivered due to a technical issue, please contact customer support.
7. Unauthorized Purchases
If you believe a purchase was made without your authorization:
For Apple App Store or Google Play purchases, please contact the applicable platform support.
For third-party payment purchases, please contact:
We will review account activity and transaction information to assist with the investigation.
8. Purchase Issues
If you experience issues such as:
• Payment completed but Coins were not received.
• Subscription benefits are unavailable.
• Incorrect purchase status.
• Duplicate charges.
Please contact:
Please include:
• Your Osoa account information.
• Transaction ID or order ID.
• Purchase date.
• Purchased product details.
• Screenshots or other relevant information.
9. Account Suspension or Deletion
If your account is suspended, restricted, or terminated due to violations of Osoa’s Terms of Service or Community Guidelines:
• Purchased subscriptions may become unavailable.
• Remaining Coins may not be recoverable.
• Refunds may not be provided except where required by applicable law.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes will become effective when posted on this page or within the Service.
Your continued use of Osoa after changes become effective means you accept the updated Refund Policy.
11. Contact Us
If you have questions regarding this Refund Policy, please contact:
FlashyAi Limited
Email: